Service.
J2 Tech delivers the technical service you require with efficiency, courtesy and respect. As an Apple® Authorized Service Provider, J2 Tech's staff of Apple Certified Technicians can resolve virtually any problem with Apple hardware, software or user-related problem on the Macintosh. Whether you are a Mac home user or corporate professional, J2 Tech is your best choice.
Service Rates
On-site service: $115/hour
+ $60/hour for travel.
Carry-In service: $105/hour.
Please call J2 Tech for additional information on other services, as well as discounts for contract clients and special rates for limited service needs such as memory installation.
Coverage Options
• Retainer Service Agreements:
Under this plan, the client purchases a block of service time at discount rates. This prepaid support can be applied toward consulting, phone support, carry-in service, or on-site service, including scheduled monthly maintenance visits.
• Priority Service Agreements:
Under this plan, the client receives guaranteed callback response times when emergencies arise. If the J2 Tech technical specialist is unable to resolve the problem by phone, a technician is dispatched on-site within an agreed upon number of business hours. The purpose of this plan is to minimize downtime, which saves you money. A Priority Service Agreement requires a Retainer Agreement that includes regular maintenance visits.
• Help Desk Service Agreements:
If your needs require a consistent on-site presence, J2 Tech is there for you. Our specialty over the years has been in the provision of full-service on-site technology expertise for firms in the design and publishing markets. This highly specialized service can be tailored to fit your exact needs.
