Beyond our standard service rates, J2 Tech also offers special coverage options on a contract basis. These plans can be tailored to meet your unique needs. While each option presents its own distinct value, the plans are best employed in conjunction with one another to maximize your protection. A brief description of options is as follows:

Retainer Service Agreements

Under this plan, the client purchases a block of service time at discount rates. This prepaid support can be applied toward consulting, phone support, carry-in service, or on-site service, including scheduled monthly maintenance visits.

The advantage of this plan is that you are not paying a premium for "insurance" that you will not use. Furthermore, you are not billed for service with each visit, avoiding the occasional hassle of matching proposals, purchase orders and invoices. Instead, the support is paid for in advance to lock in discount rates. J2 Tech issues a periodic "Summary of Support Provided", allowing you to monitor points remaining, as well as recurring support issues.

Priority Service Agreements

Under this plan, the client receives guaranteed callback response times when emergencies arise. If the J2 Tech technical specialist is unable to resolve the problem by phone, a technician is dispatched on-site within an agreed upon number of business hours. The purpose of this plan is to minimize downtime, which saves you money. A Priority Service Agreement requires a Retainer Agreement that includes regular maintenance visits.

Help Desk Service Agreements

Should your needs dictate a consistent on-site presence, J2 Tech is there for you. Our forte over the years has been in the provision of full-service on-site technology expertise for firms in the design and publishing markets. This highly specialized service will be tailored to your needs.